Why should I use The Phone Tree for a repair?
At The Phone Tree we ensure your device is handled with care and repaired correctly using the highest quality parts and efficiently. We provide an express service as we repair all phones ourselves in the store, we do not send any phones off so you don’t need to be without your phone for any longer than you need to be.
We strive to meet our customers expectations and provide an excellent customer service. You can trust us with your phone, we treat your phone how we would want our phone to be treated if we needed to leave it with a shop to be repaired. Our reputation is built on trust with most of our customers being return customers, we ensure the privacy of your data.
How long does a repair take?
We pride ourselves on a speedy service and most repairs are carried out within the hour, this depends on how busy we are and the time of day you bring your phone down to us. However, this can be subject to delays if there is a complication or additional parts are required. Liquid damage repairs will take longer as this type of repair is more labour intensive therefore requires more time.
Is my data safe?
It is very unlikely that your data will be lost during a repair, but as a precaution we do recommend that you back up your phone before you bring it into us for a repair to ensure you do not lose any data.
We ensure the privacy of your data, your data is safe whilst your phone is with us so you do not need to worry. We understand you may feel at unease leaving your phone with us with your personal data on it, if so we suggest you back up your phone and reset it back to the original factory settings to give you peace of mind and once the repair has been done you can restore your phone from your backup.
Is there a warranty on mobile phone repairs?
There is a 30 day warranty on most of our repairs except for liquid damage repairs because of the nature of the repair. If there is evidence of physical impact or liquid damage the warranty will be void. Please refer to our Terms and Conditions for further details.
Is there a warranty on second hand mobile phones?
There is a 30 day warranty on all used handsets that we sell. Please refer to our Terms and Conditions for further details.
What happens if you cannot repair my phone? Will I still be charged?
We charge a £5 fee if we can’t fix your issue, this is for the time taken working on the handset. We charge a fee of £20 if we can’t fix liquid damage issues this is taken at the time we book your phone in for a repair, the fee is more for liquid damage repairs because it is a more labour intensive repair.
How much will it cost me to repair my phone?
Repair costs vary from handset to handset and obviously vary depending on the repair that is required. Please contact us either via phone, the contact form on this site or email for the prices of repairs.
Do I need to make an appointment?
We don’t take bookings, just bring your phone into us when you need a repair.
Can you fix my phone on the same day?
We usually fix phones on the same day but it depends on how busy we are on the day and the time of day you bring your phone down to us. Repairs that are more labour intensive or require ordering parts in will not be fixed on the same day.
I don’t know whats wrong with me device can you help?
Yes, bring your phone down to us and we will carry out a quick diagnostic and then book your phone in for repair.
When do I pay for the repair?
Payments are to made in full upon collection of your phone, with the exceptions of an unlock via code where you take your phone away, payment is to be made upfront and for liquid damage repairs we take a fee when we book in the repair.
Why do you need my pin?
We carry out tests on the phone prior to working on it to make sure everything other than the fault it is in for, is in working order. We also carry out tests after we have carried out the repair to make sure the phone is fully working.
We understand you may be concerned giving your pin, we would be too, but rest assured we would never go through your phone. We do not access your personal information or intrude on your privacy and our reputation is built on trust. You can always back your phone up on a computer and reset it to factory settings before you bring it in to us and once the repair has been done you can then do a restore from your backup.
What parts do you use for repairs?
There are lots of variations of parts on the market so you need to beware and generally the saying “you get what you pay for” rings true! We only use the highest quality (AAA quality) parts and genuine parts for all our repairs.
Do you use genuine Apple parts?
Apple do no sell their parts to third parties. We use the highest quality parts (AAA quality) which are made to the same specifications as parts from Apple.
Do I need to leave my phone with you for an unlock?
If it is an unlock done on a server we do not need to keep the phone you can pay for the unlock and take your phone with you. We will ring you once the unlock has been done and tell you what to do to finish the unlock. For all other unlocking we can normally have your phone back to you within 30 minutes to an hour.
How do I identify what iphone model I have?
Apple have produced an excellent guide to identify which model of iphone you have. Click here to identify which one you have https://support.apple.com/en-gb/HT201296